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If you have been unsuccessful trying to solve your landlord tenant issue and want to go to the next step, Government Services (Newfoundland) offer two services to resolve landlord tenant disputes, Mediation (PDF: 144 KB) and Arbitration. To start this process, Contact Our Office to Start a Claim (PDF: 86 KB) and review Completing a Claim Form (PDF: 92 KB).

After you file your claim and a hearing date is set, you have to give a copy of your claim to the other party involved in the dispute and you may have to serve some witnesses with a Subpoena (PDF: 74 KB). During the time before the hearing your claim will be assigned to a mediator who will contact both parties involved to see if the dispute can be resolved. A mediated agreement is binding and enforceable on all parties involved.

If an agreement is not mediated, the matter would proceed to the hearing process which is explained in our Brochure on the Hearing Process. At the hearing you will put forward your evidence to support your claim and will submit a Hearing Expense Form (PDF: 86 KB) which outlines the compensation you are seeking. An arbitrator will hear your dispute and make a ruling in the matter. We try to notify all parties involved of the results within 14 days by registered mail. If you are not satisfied with the results and feel that you have grounds for reconsideration you can file a Request for Consideration (PDF: 90 KB) with the Government Services Office near you.

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